Activating a license Key - Offline Method – Quicksilver Support

Overview

You already have a license block key that starts with the phrase:

=====_Send_This_Block_To_BroadVision_Start_=====

Or you need to activate a permanent license that has been provided by the Support representative on your new computer that does not have Internet access (because of the company policies).

Solution

To activate a license key using the Offline method, you must complete the following steps:

Step 1: Getting the License Block Key From the System
Step 2: Sending the License Block key to Support
Step 3: Registering the License you received from Support

Step 1: Getting the License Block Key From the System

If you have already the License block key, go to Step 2: Sending the License Block key to Support directly. Otherwise, keep reading this section.

This offline method requires direct interaction with a Customer Support Representative. In such an interaction, you will proportionate some information related to your system. To collect such information, complete the following steps:

Start the registration program:

(Windows) From the Windows Start menu, choose All Programs > BroadVision > Register QuickSilver.

You can also use the search option in the Windows Start Menu, as shown in the following picture:

(Linux) From the Linux Applications menu, choose BroadVision > Register QuickSilver or at a command prompt, type QSILVER_HOME/bin/register.

(Solaris) From the Solaris Front Panel (CDE) or from the Launch menu (JDS), select QuickSilver, then choose Register QuickSilver or at a command prompt, type QSILVER_HOME/bin/register.
The registration program starts and presents a menu of numbered choices.
type 5 to choose “Activate license offline”.
Press Enter. A message displays, showing the QuickSilver product name.
Check the product number that appears to the left of the QuickSilver product name. Typically, this is number 1, as shown in the following picture:

Once you confirm that it is Number 1, type it and press Enter. A new screen will appear, with a Block Key:

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Step 2: Sending the License Block key to Support

Once you have this "Block Key", complete the following steps:

Create a ticket if you have not done so, and add the following information to the ticket:

Company:
Name of the requester:
Phone No.:
Type of request:
License Number(s):
Block Key(s): <This is the information you copied from the recent step>

If you already created a ticket with Support, just add the information in the grey box to the ticket.

The staff will use an internal portal to process and Activate the License Using a Block Key KB Article, based on the information and key you previously sent. Once they have the license processed and ready to be installed, they will reply to the ticket with an XML file that will contain the license. Meanwhile, you can run an unactivated version of QuickSilver for up to 30 days.
At this point, you do not have to anything else but waiting for the Support staff to get back to you with the XML License.
When you receive the response, save the activated license file to a local drive on the machine on which you installed QuickSilver. (For example, c:\temp\qs−license.xml)

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Step 3: Registering the License you received from the Support staff

To register the license you received from the support staff, please complete the following steps:

At this point, the file should be in a location like the previously mentioned (c:\temp\qs−license.xml). That being said, go to the system on which you installed QuickSilver client and start the registration program:

(Windows) From the Windows Start menu, choose All Programs > BroadVision > Register QuickSilver.
(Linux) From the Linux Applications menu, choose BroadVision > Register QuickSilver or at a command prompt, type QSILVER_HOME/bin/register.
(Solaris) From the Solaris Front Panel (CDE) or from the Launch menu (JDS), select QuickSilver, then choose Register QuickSilver or at a command prompt, type QSILVER_HOME/bin/register.

The registration program starts and presents a menu of numbered choices.
Type 6 to choose “Install an activated license file (offline activation).”
Press Enter.
Provide the full path to the activated license. For example:

(Windows)

c:\temp\qs−license.xml

(UNIX)

/u/tmp/qs−license.xml